Warranty

Warranty Policy

At Swert Watches, we take pride in the quality and durability of our timepieces. Each watch is carefully designed, assembled, and tested to deliver years of reliable performance.

Legal Warranty

In accordance with Europian consumer law, all Swert Watches products are covered by a 2-year legal warranty against manufacturing and material defects, starting from the date of delivery.

This warranty applies only to manufacturing defects or defects that were present at the time of delivery and are not caused by improper use or normal wear and tear.

What Is Covered

The warranty covers manufacturing or material defects such as:

  • Malfunctions of the movement or internal mechanism;

  • Faulty hands, crown, or clasp not caused by misuse;

  • Assembly or material issues proven to originate from production.

If a manufacturing defect occurs within the warranty period, Swert Watches will repair or replace the product free of charge, depending on the nature of the defect.

What Is Not Covered

The warranty does not cover:

  • Damage caused by misuse, neglect, or improper handling;

  • Water damage — our watches are tested to 100 meters of water resistance. Any water intrusion is considered misuse and not a manufacturing defect;

  • Damage caused by drops, impacts, or accidents;

  • Normal wear and tear, including scratches on the glass, case, or strap;

  • Watches that have been modified or repaired by unauthorized third parties;

  • Battery replacement or damage caused by an empty or leaking battery.

How to Make a Warranty Claim

To request a warranty service:

  1. Contact us at laurens.deswert@icloud.com with a detailed description of the issue.

  2. Include clear photos or a short video showing the defect.

  3. Provide your order number or proof of purchase.

  4. Wait for confirmation and return instructions before sending your watch back.

Once we receive and inspect your watch, we will inform you whether the issue is covered under warranty. If approved, the item will be repaired, replaced, or refunded (depending on the defect and availability).

Limitations

  • The warranty is non-transferable and valid only for the original purchaser.

  • Swert Watches reserves the right to inspect the product before approving any warranty claim.

  • Warranty repairs or replacements do not extend the original warranty period.